How we help new team members get up to speed fast

By Kathleen Herrmann August 18, 2022

Have you at any time begun a new job and did not know wherever to start out? At AWeber, we set you up for success from day a person with our distinctive choose on new group member onboarding.

Ever commence a new position, get handed a laptop computer, and then get sent on your way? You’re not sure of wherever to get started, who to meet up with with, sitting down close to making an attempt to uncover anything to do to fill your time. That does not really scream “remarkable start off to a new position,” if you question me.

At AWeber, we check out onboarding a minimal otherwise than most. All new AWeber staff associates (regardless of their job) invest their very first six times, yes 6 total times, NOT doing their occupation. I know that might seem a tiny too much — what could we potentially be masking for 6 days!? — but how can you probably be questioned to do your occupation in advance of you absolutely comprehend how your organization functions?

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So at AWeber, you commit your initially six times obtaining to know our group, customers, and solution.

Fulfill the AWeber Crew

Finding to know your staff users shouldn’t take place by incident. So we established aside focused time for you to develop meaningful relationships throughout your very first week.

Every new team member is established up with a buddy, who is their “go-to” man or woman through their initial week at AWeber. If the staff member has a query about where to come across our product roadmap, or even which pleasurable “off-topic” slack channels to sign up for — their buddy is there to enable. 

Buddies do everything from greeting new team members just before their very first working day to conference with them every single working day in the course of onboarding to respond to thoughts and get to know each other. Buddies also direct their “Meet the Team” sessions and host a celebration at the conclude of their onboarding.

Talking of “Meet the Team” sessions… our new group customers actually do meet the complete AWeber staff all through their initial week. And don’t forget what we said before about meaningful relationships in the 1st week? Just about every session is made up of a random mix of team customers that share the following data about them selves: 

• Title
• Pronouns
• Spot
• Group and Posture
• Decades at AWeber
• Exciting Fact

These classes are a ton of enjoyment and definitely demonstrate off the lively, numerous personalities that make up our staff! From a UX Designer who teaches Zumba to an Engineer who builds instruments from scratch to a CS Staff Direct with a track record in yard wrestling — we undoubtedly stay our core benefit of “Don’t take ourselves much too severely. Have pleasurable!” to the fullest. 

In addition to conference each and every AWeber workforce member, new staff members also meet with each individual section to study about that department’s targets and responsibilities, how they collaborate with other departments throughout the firm, and their influence on our business goals.

Meet the AWeber Consumers

At AWeber, our customers are at the forefront of every thing we do. And how can you possibly establish or design solutions for, current market solutions to, or remedy queries for our customers with out a robust knowledge of WHO we provide. We tackle this challenge throughout onboarding in two ways.

1st, all new staff users go via a “Know Your Customers” session exactly where they find out about the creators and small business proprietors we serve. In that session we do a deep dive into genuine consumers, how they use the item, and how we regularly lover with them to assistance improve their businesses.

All new group users also take part in a couple of shopper options shadow classes. In these periods, new staff customers spouse with a client answers group member and watch as they function by actual aid tickets, in genuine time. These periods assist new staff customers fully grasp how the AWeber product or service functions, but it also provides them a improved comprehension of how our shoppers think and what motivates them.

Study the AWeber products

Everything we do at AWeber comes from an comprehending of the creators and entrepreneurs we serve. So what much better way to do that than to basically grow to be one of them — and we do this by using our product

All through onboarding, all new staff customers build their individual fake modest enterprises (or use their facet hustle if they have one particular) to get arms on with our products just like a authentic shopper would.

New crew users set up their AWeber accounts, build a landing webpage, send their initially e-mail, and even build a sample products. As a result of this method they understand the widespread struggles our customers facial area, these kinds of as what to produce in their e-mails or how to expand their subscriber list. As just about every crew member moves into their new career, comprehension our customers’ struggles will help them to appear up with imaginative methods to satisfy their requirements.

Grow to be portion of the AWeber workforce

Armed with all of this AWeber information, new group members can bounce into their purpose with a terrific significant-amount being familiar with of who we are, who our prospects are, and how their part impacts the business at substantial.  

We can’t wait for you to become our future AWeber crew member, so you can working experience our onboarding procedure 1st hand. Appear see what all of the hype is about — be part of the AWeber group nowadays!